What can I do to get a promotion?

I have worked for this agency 19 years, this office for 3. I applied for a promotion and was told that I did not get it because I did not score high enough during the interview process. I found out later I had the highest score. I was not promoted because I am not liked. I asked this question: "what did I do to you professionally and or personally that would cause this animosity from you to the point that I could not get a promotion?" The response was I don't know what you are talking about. The boss even said that I should consider the source (the one who told me). Yet they will not admit that it has nothing to do with my work ethic. They just cancelled another promotion announcement because I am making this an issue. I ask and ask what I did and no one will answer?
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